General conditions

General conditions for purchase and sale of wine and spirits on https://www.castrarubra.bg website

BACKGROUND

1.1 These General conditions settle the relationship between “Bulgarian wine industry” AD, UIN 203606927 as owner of the Electronic shop Castra Rubra available at the following web address https://www.castrarubra.bg (“Seller”) and the customer of the Electronic shop (“Customer” and/or “Buyer”) in connection of conclusion a Contract(s) for remote purchase-sale of the Goods offered for sale on the Electronic shop (“General conditions”).

1.2 Seller’s information:

Name: “Bulgarian wine industry” AD
UIN: 203606927
VAT number: BG203606927
Legal address: 6460 Kolarovo, Harmanli municipality, Haskovo district
Contact information according the Trade register:
phone: +359 888 688 377
e-mail: info@bwi.bg

Contact information of the Electronic shop:
web site: https://www.castrarubra.bg
e-mail: info@castrarubra.bg
phone: +359 888 688 377

Every change in the Seller’s information and data is binding for the Customer/Buyer.

1.3 The information on the Electronic shop is presented in Bulgarian language and English language. In case of any contradictions between the two language versions, the version in Bulgarian language is prevailing.

1.4 Deliveries are available only for the territory of Republic of Bulgaria.

1.5 Goods in the Electronic shop are sold until the quantities of the relevant Goods are depleted.

1.6 Checking the field “I have read the General conditions and I agree” is explicit confirmation by the Customer/Buyer that he agrees with them.

1.7 The General conditions may be changed solely by the Seller at any time on his own discretion. The changes come in force immediately after they have been published on the web site of the Electronic shop (https:/www.casrtarubra.bg) and are binding for all future orders of the Customers/Buyers. The Contract concluded under a specific version of these General conditions is executed, terminated and interpreted under that specific version of the General conditions. The Seller keeps an archive of logs with the old versions of the General conditions for reference.

DEFINITIONS

2.1 “Good(s)” – wine and spirits (alcohol) according the Bulgarian law for wine and alcoholic beverages, other beverages and related to them shopping packages. Reservations for visits and tastings in the wineries owned by “Bulgarian wine industry” AD.

“Gift card” and/or “Ticket for an event” are not a Good(s) according these General conditions. The Customer/Buyer buys “Gift card” and/or “Ticket for an event” under separate General conditions published on the website of the Electronic shop.

2.2 “Buyer” or “Customer” – any company and/or any able-bodied person, at least 18 years old that places an order for Good(s) offered for sale on the website https://www.castrarubra.bg. The Customer/Buyer has the rights of consumer when one orders and acquires Goods from the Electronic shop and operates outside ones commercial or professional area.

2.3 “Visitor” – a person who loads and browses the website of the Electronic shop that is not a Buyer and/or a Customer.

2.4 “Order” – placing a purchase by a Customer/Buyer for buying Good(s) from the Electronic shop under these General conditions.

2.5 “User profile” – Differentiated part of the Electronic shop containing information about the Customer/Buyer requested by https://www.castrarubra.bg/. Such information is required for easy and streamlined placing of Order as well as personal information about the Orders of a specific Customer/Buyer and the Goods that Customer/Buyer have bought with the Electronic shop.

2.6 “Sale price” – the price in Bulgarian leva for one piece of Good sold on its own (for example: 1 (one) bottle) or for Goods sold in a package (for example: 1 (one) case containing 6 (six) bottles) as shown on the website of the Electronic shop with value added tax (VAT) included.

2.7 “Business day” – each and every day from Monday till Friday from 09:00 o’clock in the morning till 06:00 o’clock in the evening. Exceptions are official holidays (off-days) in Republic of Bulgaria.

PRINCIPLES FOR USE OF THE ELECTRONIC SHOP

3.1 The Customer/Buyer creates a User profile with username and password of his choice (generated according to the instructions of the Electronic shop).

3.2 By submitting any information to the website of the Electronic shop the customer declares and guarantees:

3.2.1 One is of at least 18 years of age.

3.2.2 The submitted information is true and actual and one will keep it true and actual at any given time. One bears responsibility for personal use / keeping one’s password in secret.

3.2.3 Have read and accept these General conditions.

3.3 Goods offered in the Electronic shop are described with basic characteristics and image (photo material) differentiated in sections on sole discretion of the Seller.

3.4 The Seller may change at any time the structure and/or the content of the Electronic shop as well as its principals for use.

3.5 The Seller may grant the opportunity for buying a “Gift card”, “Ticket for an event” and/or other through the web site of the Electronic shop at any time. The sale of “Gift card” / “Ticket for an event” is realized according the Conditions for buying “Gift card” / “Ticket for an event” on https://www.castrarubra.bg website.

ORDER

4.1 The Customer/Buyer must follow the technical steps for placing an Order as shown on the website of the Electronic shop.

4.2 The minimum quantity for a Purchase to be placed to the Electronic shop is 3 (three) pieces of Goods.

4.3 The Customer/Buyer may not change the quantity nor the type of the Goods once one has made a payment order for paying the Sale price of the Good(s) (as shown in the Order). The delivery address may be changed after placing the Order but such change must be coordinated between the Seller and the Customer/Buyer not later than the e-mail confirmation of the approved Order is sent.

4.4 Goods in the Electronic shop are sold until the quantities of the relevant Goods are depleted. Adding a Good in the shopping basket does not bind the Seller to deliver the Goods stated in the Order.

4.5 The Order is successfully placed once the Customer/Buyer receives an e-mail from the Seller confirming the Seller have received his specific Order (E-mail for seen Order).

4.6 E-mail for seen Order is not a Contract and does not bind the Seller to deliver the Goods ordered.

4.7 The Seller accepts to execute the Order after explicit electronic statement of the Seller containing number of the Order and the airway bill number (if applicable) for delivery of the Goods to the address the Customer/Buyer has given (E-mail for Order confirmation). From this moment on between the Parties a Contract according section 5 is concluded.

4.7.1 For order placed until 12:00 o’clock (Bulgarian time) from Monday to Friday (Business days) the Customer/Buyer will receive E-mail for Order confirmation on the same Business day.

4.7.2 For order placed after 12:00 o’clock (Bulgarian time) from Monday to Friday (Business days) the Customer/Buyer will receive E-mail for Order confirmation on the same Business day at earliest but not later than the next Business day.

4.7.3 For order placed on Saturday, Sunday and/or holiday the Customer/Buyer will receive E-mail for Order confirmation on the first Business day following the day the Order is placed.

4.8 Specific parameters of each Order accepted for execution by the Seller are available at the User profile of the Customer/Buyer.

4.9 The Seller may not confirm the Order including the following cases:

4.9.1 Goods – object of the Order – are not available with the Seller at the time of the specific order processing or the Goods are intended for delivery of Orders confirmed earlier by the Seller.

4.9.2 As result from mistake during the input process of information on the web site of the Electronic shop, technical error or unauthorized access to the information database of the Seller/Electronic shop the Sale price for the Good(s) from an Order placed is more than 30 (thirty) per hundred below the Sale price of Goods of the same type or relative Goods on the market and/or there is significant discrepancy with the general conditions for discounted Goods or the promotional conditions for sale of Goods announced on the web site.

4.10 The Seller has the explicit right to refuse to execute an Order placed by a Customer/Buyer for which refuse the Seller notifies the Customer with e-mail (E-mail for Order denial).

4.11 The Seller will always refuse to execute an Order if he has not received a confirmation from the bank that the Customer/Buyer has paid (according article 7.1.1 and article 7.1.2).

4.12 Order denial by the Seller does not lead to any liability or subsequent obligation (including for payment of compensation) for the Seller to the Customer/Buyer except for a refund of all payment (Sale price) made by the Customer/Buyer for the specific Order denied in 14 (fourteen) days period following the day of the Seller’s denial. The refund is made in the same payment method the Customer/Buyer has used in the initial transaction.

CONTRACT

5.1 The Contract for purchase-sale of Good(s) from the Electronic shop (“Contract”) is in force only after the Seller have sent to the Customer/Buyer E-mail for approved Order – such e-mail contains number of the Order and the airway bill number (if applicable) for delivery of the Good(s).

5.2 The Parties of the Contract are the Seller and the Customer/Buyer, information for whom is indicated in the Order.

5.3 The Seller and the Customer/Buyer conclude a separate Contract for each Good in the Order nevertheless the Good(s) are chosen with one electronic statement and are in the same Order.

5.4 The Seller may deliver in the same time, all together the Goods ordered with the separate Contracts.

5.5 The Customer/Buyer may exercise his rights in connection with the Goods delivered with each separate Contract.

5.6 In connection with the Contract the Seller binds himself to deliver and transfer the ownership of the Good(s) to the Customer/Buyer. The Customer/Buyer on one’s side pays the Sale price as stated in these General conditions.

5.7 The Seller is not obligated to deliver the Good(s) if the Sale price is not paid. If the term of payment selected by the Customer/Buyer is according article 7.2 the Good(s) is delivered only after the full Sale price is paid.

SALE PRICE

6.1 The Sale price is for the amount indicated in the Electronic shop. The Sale price is in Bulgarian leva and includes VAT for each of the Goods ordered.

6.2 The Sale price is valid only for the time the Order is placed by the Customer/Buyer.

6.3 The Sale price includes the delivery costs.

6.4 The Sale price does not include the bank commissions and taxes. These commissions and taxes must be paid by the Customer/Buyer article 7.5.

PAYMENT

7.1 The Customer/Buyer may pay in the following manners: cash free money transfer from the IBAN of customer payment account or account in a payment institution to the IBAN of the Seller’s payment account stated in the website of the Electronic shop, virtual POS terminal or cash on delivery by postal money transfer.

7.1.1 In cash free money transfer in payment grounds one must indicate the name of the Customer/Buyer who has made the Order and the Order number.

7.1.2 In payment by virtual POS terminal the Sale price is paid in advance at the time the Order is finished.

Payments by virtual POS terminal are made by the Customer/Buyer with payment card by the intercession of authorized services of credit institution or payment institution. Payment cards issued by VISA (Classic и Electron) and MASTERCARD (including Maestro, if they have a CVV2/CVC2 code) are accepted.

7.2 In payment by cash on delivery by postal money transfer the Sale price is paid to the courier at the time of delivery.

7.3 For orders from abroad or if the Sale price for the Order is equal or higher than 10 000,00 (ten thousand leva and zero zero stotinki) one may pay only via cash free money transfer.

7.4 The Seller may refuse to accept payment with payment card in the following causes:

7.4.1 the payment card is not valid;

7.4.2 verification of the payment in not possible;

7.4.3 doubts for legality for the payment of doubt for unauthentic or forged payment card;

7.4.4 authentication fail or the authentication of the authorized payment card user is not possible;

7.4.5 explicit order of the bank/supplier of the virtual POS terminal;

7.4.6 in other cases stipulated in the General conditions for payment services with payment cards of virtual terminal device POS of the bank(s)upplier of virtual POS terminal, contract with the bank/supplier of POS terminal or instruction of the latter binding for the Seller.

7.5 The commission and taxes owed for cash free transfer / payment card payment should be paid by the Customer/Buyer separately at the time of payment of the Sale price. The information for such commissions and taxes must be provided at the time of the cash free transfer payment order / transaction with payment card by the relevant bank or payment card issuer.

DELIVERY TERMS AND COSTS

8.1 The Customer/Buyer may choose a courier delivery of the Goods ordered to address indicated in the Order or a different address agreed by the Parties after the Order placement.

8.2 The delivery costs are included in the Sale price.

8.3 The Good(s) may be picked up by the Customer/Byer from a warehouse of the Seller if this is indicated in the Order process (if such option is available).

8.4 If not elsewhere indicated on the website of the Electronic shop the delivery time depends on the delivery schedule of the Courier for the respective place the Customer/Buyer have indicated.

8.5 Different terms of courier delivery:

8.5.1 For deliveries during holidays and state of emergency as well as during the month of December of the respective year the delivery time may be prolonged.  In such cases the Seller will inform the Customer/Buyer for the first available date for delivery with e-mail.

8.5.2 When the delivery is done to places for which the Courier has introduced a delivery schedule the delivery time is prolonged until the day the Courier visits such place. The Seller will do his best to inform the Customer/Buyer for the exact delivery date. The Customer/Buyer may check the delivery schedule of the Courier at the website of the Courier (https://www.speedy.bg/bg/serving-schedule-sunday-working-time).

8.6 At delivery the Customer signs all the documents requested by the courier including a receipt for postal money transfer if such payment term is chosen by the Customer.

8.7 In case a second visit of the courier is needed (for example the Customer is not at the delivery address on the day for delivery or authorized person to receive the Order is not found) the expenses for the second visit are at Customer’s/Buyer’s expense.

8.8 The Electronic shop works with “Speedy” PLC courier company.

8.9 The Customer/Buyer may choose different courier company for delivery. In this case the delivery costs are at Customer’s/Buyer’s expense. The choice for different courier company must be indicated at the time the Order is placed. If different courier company is not chosen, the delivery will be accomplished with “Speedy” PLC courier company.

REVIEW AND APPROVEMENT OF THE GOODS ORDERED

9.1 The Good(s) ordered may be received by the Customer/Buyer only or a person authorized by the Customer/Buyer to receive the  Good(s) and which person accepts to pay in cash the postal money transfer and to sign the documents witnessing the delivery of the Good(s).

9.2 Upon delivery the Customer/Buyer or a person authorized by the Customer/Buyer to receive the  Good(s) must review the Good(s) delivered and compare them with the Good(s) ordered before one signs any documents witnessing the delivery of the Good(s). If the Customer/Buyer signs such documents, it is considered the Good(s) delivered are according the Order (as quantity and type of the Good(s) ordered).

9.3 If the Customer/Buyer or a person authorized by the Customer/Buyer to receive the  Good(s) finds faults or misses with the Good(s) delivered (including during the transportation, for example: broken bottle) the Customer/Buyer or a person authorized by the Customer/Buyer to receive the  Good(s) must inform the Courier immediately. The Customer/Buyer or a person authorized by the Customer/Buyer to receive the  Good(s) must fill in before the Courier a Return form/Claim manifest for the Good(s) or another document provided by the Courier in order to note the faults or misses.

9.4 The stipulated in the above mentioned articles is not an obstacle for the Customer/Buyer to exercise ones rights on the legal guarantee for conformity of the Good(s) with the purchase Contract according articles 112-115 of the Bulgarian Consumer protection law.

CUSTOMER REFUSAL

10.1 The Customer/Buyer has the right to return the Good(s) ordered in 14 (fourteen) calendar days period following the date the Good(s) have been delivered with no reason indication needed. The refusal may be exercised either by filing the Form for return, replacement or claim of good or by sending an e-mail to the Seller at customer@castrarubra.bg stating one cancels the specific Contract.

10.2 The Customer/Buyer must return the Good(s) to the Seller in 14 (fourteen) calendar days period following the date the Customer/Buyer cancelled the Contract.

10.3 The Customer/Buyer bears all costs regarding the Good(s) return. In case the Customer/Buyer uses a courier company to return the Good(s) to the Seller the Customer/Buyer must pay to the courier all costs for the returning of the Good(s) to the Seller according the tariff of the courier.

10.4 Only Good(s) in original packaging, not opened, properly stored (at room temperature, in dry place, not exposed to direct sun light and/or high or low temperature), not used and with all document needed may be returned. The Good(s) must be returned to the following address of the Seller - 1164 Sofia, Bulgaria, 7A Yakubitsa str., office 2-3.

10.5 The Customer/Buyer does not have the right to refuse Good(s) which due to their nature may deteriorate or have a short shelf life as well as other Good(s)/contracts listed in article 57 of the Bulgarian Consumer protection law.

10.6 The Seller must refund the Sale price (if paid) to the Customer/Buyer in 14 (fourteen) days period following the date the Customer/Buyer Contract cancelation is notified. The Seller uses the same manner of payment the Customer/Buyer used to pay the Order. Other payment manner may be used only if the Customer/Buyer explicitly stated and agreed with it and this payment manner does not bear more expenses to the Seller.

10.7 Additional costs for Good(s) delivery explicitly chosen by the Customer/Buyer and/or not stated in these General conditions cannot be subject to refund. This includes the choice described in article 8.9.

10.8 The Seller may postpone the refund of the amounts stated in the upper article 10.6 until the Seller receives the Good(s) refused intacted.

10.9 The Seller may refuse to accept the Good(s) returned if: the package of the Good(s) is damaged; the Good(s) bear signs of use: removed foil, torn banderole, scratches, blows, contaminations; or any other way the outer look of the Good(s) returned raises in the Seller doubts the Good(s) have not been stored properly in the 14 (fourteen) days reflection period.

PROMOTIONS

11.1 The Seller may organize promotions of Good(s) and/or Good(s)’ delivery for period(s) and conditions stated on the website of the Electronic shop. Contract(s) concluded (for promotional Good(s), including promotional delivery) during the promotional period(s) are executed under the rules of the promotion(s).

PROMO CODE

12.1 The Seller may give an individual Promo code with certain period of validity to a Customer/Buyer with User profile on the website of the Electronic shop.

12.2 Such Promo code may grant the right for free delivery (deduction of the amount for delivery from the Purchase) or other rights stated on the website of the Electronic shop and/or shown in a specific Purchase of the Customer/Buyer using the Promo code.

NEWSLETTER BULLETIN

13.1 The Seller gives an opportunity each User to register itself to receive an informational bulletin (“Bulletin”) in order to receive informational articles, news in regards of the Seller and the trade mark Castra Rubra, promotions, offers and others from the Seller on electronic address (e-mail) provided by the User in advance.

13.2 The time period of the Bulletin is indefinite, and the numbers of Bulletin messages sent by the Seller may vary in intensity.

13.3 The User may in any time and without any explanation cancel its subscription to the Bulletin service:

13.3.1 by clicking on the deactivation link in each electronic message from the Bulletin sent by the Seller to the User;

13.3.2 by sending an electronic message to the Seller that one no longer wants to receive the Bulletin on customer@castrarubra.bg.

FORBIDDEN USE OF THE ELECTRONIC SHOP

14.1 Customer/Buyer must not use the website of the Electronic shop in manner that such use may postpone the reply of the website to other visitors of the website, to cause inaccessibility of the website, sending of unwanted mail (unwanted trade messages, SPAM), acquiring access to resources with else’s rights and passwords, use of shortcomings in the systems of the website in order to gain personal benefit or access to information, perpetrations that may be qualified as hacker attack, blasting or destroying systems or informational data bases (CRACK), sending of “trojan horses” or provocation of virus installation, remote desktop control systems as well as any acts that may be qualified as crime or administrative violence according the Bulgarian legislation or any other applicable legislation. Visitors of the website are obligated to respect the robots shut down protocols and other technical measures undertaken by the Electronic shop as such are made.

14.2 Customer/Buyer does not have any rights to make an attempt to acquire unauthorized access to the data base of the Electronic shop neither the server where the website is hosted.

14.3 The Seller/Owner of the Electronic shop will report to the respective authority any forbidden use of the Electronic shop and will cooperate with it in order to identify the violator.

14.4 In case a violation of the prohibition stated in article 14.1, respectively in article 14.2 the Owner of the Electronic shop has the right to ban the identified violator of the web site as well as bring to account such violator for all damages caused.

COPYRIGHT AND INTELLECTUAL PROPERTY

15.1 The content of the Electronic shop of CASTRA RUBRA – graphic design, information, data, text, pictures, etcetera – is property of “Bulgarian wine industry” AD and con not be copied, remaked or used in any other manner except forwarding or hyperlinks designated to popularize the website services. Neither part of the Electronic shop may be reproduced, copied or used in any form without the written permission of “Bulgarian wine industry” AD.

DISCLAIMER

16.1 One cannot eliminate the possibility that some of the information according the Good(s) offered through the Electronic shop may be incomplete or as result of technical errors or lapses in this information the Good(s) delivered may differ with some pictures/characteristics of their indicated in the Electronic shop. In such case the Visitor of the website of the Electronic shop may notify the Seller through the Feedback form or through e-mail at customer@castrarubra.bg and the Seller should fix the discrepancy in a reasonable period of time.

16.2 The Seller does not guarantee the availability of the Good(s) ordered by a Customer/Buyer and does not bear any responsibility for execution of Order(s) not approved by the Seller and/or for which the Seller has sent an e-mail for Order denial.

16.3 The Seller does not bear any responsibility for difference in the Sale price indicated on the website of the Electronic shop and the prices indicated anywhere else for same goods.

16.4 The Seller does not bear any responsibility for the labeling of the Good(s) done by the producer/importer of the Good(s).

16.5 The Seller does not bear any responsibility for the layout of the documents presented by the Courier to the Customer/Buyer nor for the duty of the Courier to obey the post legislation and the fiscal legislation.

16.6 The Seller does not bear any responsibility for frauds nor unauthorized actions with the payment card of the Customer/Buyer used for payment of Purchase through the Electronic shop.

16.7 The Seller does not bear any responsibility to a Customer/Buyer (authorized user of payment card) for loses or missed benefits due to impossibility to accept payments with the payment card, inaccuracies, errors or payment delays caused by force major, technical, communicational or any other circumstances out of Seller’s control including blocked by technical reasons virtual POS terminal from the supplier of the virtual POS terminal.

16.8 The Electronic shop may contain links to other web sites and advertisement banners. The Owner of the Electronic shop does not bear any responsibility for the Privacy policy of web sites that are not administrated by the Owner of the Electronic shop nor for any other information contained is such websites.

16.9 The Owner of the Electronic shop does not bear any responsibility nor owe compensation to anyone, including Customer/Buyer, if as a result of system failures, Internet failures, hacker attacks or other similar disturbance, administrative ordinance, security ordinance and/or court ordinance or mandatory legislation the website of the Electronic shop is closed for certain or long period of time.

16.10 The Owner of the Electronic shop does not bear any responsibility for damages or losses caused by service denial, virus or any other harmful software, technically harmful or prejudice materials that may affect the computer of the Customer/Buyer, one’s IT equipment, data or materials as a result from the use of the website of the Electronic shop nor downloading content from the website or the websites to which the Electronic shop forwards to.

PRIVACY POLICY

17.1 These General condition are constituted in conformity with the principles, rules and requirements for personal data processing of each and every Visitor/Customer/Buyer that uses the Electronic shop.

17.2 One may acquaint with our Privacy policy for use of the Electronic shop www.castrarurba.bg in the corresponding section of our website.

17.3 By accomplishing the action according article 1.6 above You explicitly state that You provide your personal data voluntarily and You agree that we will process it according our Privacy policy for use of the Electronic shop www.castrarurba.bg, our Cookies policy and these General conditions for purchase and sale of wine and spirits on https://www.castrarubra.bg website.

ENTRY INTO FORCE AND EFFECTIVENESS OF THE GENERAL CONDITIONS

18.1 These General conditions are constituted and published to the website of the Electronic shop https://www.castrarubra.bg on October 1, 2020.

18.2 If one or more provisions of these General conditions are held to be invalid such provision(s) will not invalidate the whole text of the General conditions nor a Contract concluded under these General conditions.

18.3 For any queries not settled in these General conditions the legislation of Republic of Bulgaria is applicable, related to their implementation and interpretation.

18.4 Any dispute, controversy or claim arising out of or relating these General conditions will be settled by the Trade Arbitration Court at the National Juridical Foundation in Bulgaria, Republic of Bulgaria.

TERMINATIONS

19.1 A Contract concluded under these General conditions is terminated in the following cases:

19.1.1 if insolvency procedure for the Seller is started;

19.1.2 by mutual written agreement of the parties;

19.1.3 in case Good(s) sale is stopped (prohibited) through the website of the Electronic shop, including order by a competent authority;

19.1.4 in any other case mentioned in these General conditions.

DISPUTES RESOLUTION

20.1 The Seller is available at e-mail address: customer@castrarubra.bg and/or phone number: +359 888 688 377, to solve and settle any dispute and/or claim in connection with Contract(s) concluded under these General conditions.

20.2 Every customer may contact directly the competent authorities listed below.

20.2.1 FOR CONSUMER DISPUTES

Customer protection commission ("CPC")
Address: Sofia 1000, Bulgaria, 1 Vrabcha str., fl. 3, 4 и 5
phone: 02 933 0565, 0700 111 22, *2211
fax: 02 988 4218
website: www.kzp.bg

You may always contact Customer protection commission by filing a complaint or signal in electronic form at https://kzp.bg/elektronna-forma-za-podavane-na-zhalba-signal or personally in any office of the Customer protection commission (information for Customer protection commission’s offices location and their business hours is available at https://kzp.bg/kontakti).
We may settle the dispute through the online platform disputes resolution - ec.europa.eu/consumers/odr. Please follow the steps indicated in the platform so you may receive information for the competent authority for dispute resolution of the dispute aroused (according the dispute subject).
On the territory of Republic of Bulgaria as alternatives for disputes resolution there are general reconcile commissions as well as branch reconcile commissions approved by the Minister of Economics command (information about the reconcile commissions is available at https://kzp.bg/koi-sa-vidovete-pomiritelni-komisii).

20.2.2 FOR DISPUTES ON PAYMENT OPERATIONS

20.2.2.1 According to the Law for payment services and payment systems every operator of payment service is obligated within the frameworks of his internal rules to constitute procedure for claim filling, disputes resolution and compensation determination according the payment services provided.

20.2.2.2 If a dispute with the payment service operator is not resolved you may contact the Payment disputes reconcile commission at Customer protection commission by any of the above described manner for contact with Customer protection commission.

20.2.3 FOR DISPUTES ON PERSONAL DATA PROTECTION

Commission for personal data protection ("CPDP")

Address: Sofia 1592, Bulgaria, 2 Prof. Tsvetan Lazarov Blvd.
phone: 02 915 3519
fax: 02 915 3525
e-mail: kzld@cpdp.bg
website: www.cpdp.bg